As artificial intelligence becomes increasingly embedded in public services, ensuring that AI systems are not only efficient, but also trustworthy and accountable, is becoming a key challenge for organisations across Europe. This question was at the heart of the AI-Enabled Public Services: Building Resilience and Accountability webinar, held on 30 April 2026 and co-organised by the European-funded projects THEMIS 5.0, HumAIne, TANGO and AIXPERT.